Thomas Cook India Complaints & Reviews

Visc028326
I made the payment on 27-dec-2018 and till date (15-jan-2018) form ds160 is not filled and submitted. My father went to gurgaon office to get some infomation on form filling, but the representative (Mr. Anil) itting there had no idea. Till date he has not replied back to my father. And the form is still pending. I want my money back as thomascook has given has zero assistance. They sent a dummy form 160 which does not even...

Thomas cook is a cheat company, i had applied for a visa from my mother and father's side as they were going to visit my sister in singapore, i did the online payment on 3 december 2017, and travel date was 9 january 2018, so i submitted documents to the cp, delhi branch on 14 december, the attitude of the whole branch was just weird. Anyways i was assured that till 28 december 2017, i will get the visa and passport, i said okay, but to my...

Holiday voucher not given inspite of 4/5 reminders.
Plese go thru the message where u will find the holiday voucher details as per instructions.

Dear mr. Vaibhav,

Greetings from thomas cook & thank you for choosing us for your travel needs!

My name is faisal khan and i will be your holiday sales expert from thomas cook.

During our conversation i noted your requirements, basis...

We booked dubai trip through thomas cook. Inspite of frequent follow ups no information related to airline and flight time was given in advance. Just 2 days before departure we came to know that filght is air arabia and it will land to sharjah. This is low cost flight and do not give meal or even a glass of water.
Thomas cook single point of contact hidden the fact that meal is not included but assured us that meal is inclusive in...

I have applied for a singapore visa through your cp office on 6th december. Highly unprofessional of you to not give an update. I am to fly this week and all you tell me is you have to check the application status. All your executives are either on leave or unavailable on phone. No one is ever available on your customer care to pick up the phone. Lame excuses on calling. I was told that my visa will arrive max by 15 december. Do you have...

I booked a hotel for one day in bangkok (16.12.2017), thailand through thomascook india vide booking ref. H1628941. I paid rs 1606/- through sbi online netbanking. The hotel denied receiving any money from thomascook vide ref. H1628941. Therefore, i could not stay in the hotel. This is absolute fraud/negligence. Please return my money with immediate effect....

I called customer service center regarding flight booking there is no proper response and they did not cal back to me i tried mrng 10 to 3 o clock till i did not booked my flight worst service response and i had a travel voucher also i try to cal bangalore 4th block ur department they told they are not accept the voucher they accept only cash then what was the use of thiz voucher...

Worst experience for andaman tour with thomascook

I am sachin kapoor and had booked a tour with thomascook for experience andaman from 5 the december to 10 december 2017. Just to share my experience with you is that i am highly disappointed with your service and your tour manager mr. Pravesh joshi and bhavesh who had given the real experience of prisoners were treated in andoman years ago

As soon as we had landed...

Thomas cook is a company which is not worth calling for any issues.
They completely say no to you. They cannot solve your queries.

I want to get my visa for singapore. I have a time frame of 16days with me. I am travelling in january. But they said no. We cannot process it for you.

Completely irritated with dere response.

Worst experience...

Thomas cook hounded me for days to pay the visa application fees and made several promises about the smooth process. However, the moment the money was paid, none of the promises have been kept. I have been emailing them incessantly since none of their numbers work and all they keep replying is go to the branch. I clarified several times before spending the money on their services that i needed home pick up service, but all they keep coming...

Hi team,

This is in regards to the honeymoon package booked through thomas cook india ltd, noida sector 18 office. The below are the dates as pef the schedule mentioned below:
Checkin bali:26th nov 2017
Checkout bai:29th nov 2017
Checkin singapore:29th nov 2017
Checkout singapore:02nd dec 2017
It was for 6 nights and seven days.
We reached bali on 26th nov and checked in the hotel....

From: krishna pattabi haridoss
Contact: 91 [protected]
Travel to: mauritius (Honeymoon)

Very poor service. No responses to any of our e-mails. We had to call up thomas cook each and every time after waiting for their response.

We had already mailed a complaint regarding the same t thomas cook. But there was no response for that either. Looks like thomas cook is not trustworthy after all.
In...

I had booked a europe trip with thomas cook koramangala, bangalore. Overall the experience was good. However, i faced some challenges and escalated the issue to the customer service team.

The issue was that i was clearly instructed by thomas cook representative not to pay the city tax in switzerland and that i need to pay only in paris. However, the swiss hotel (Drei konige) insisted that i pay the tax to them. I escalated...

Thailand tour from bangalore 23.10.17 to 27.10.17.

The thailand tour was organised during above period to pattaya and bangkok.
Last year the king of thailand expired and his cremation took place on 26.10.2017. The entire bangkok was closed on 26.10.17. I could not visit the royal palace because of cremation of expired king. Thomas cook was not aware of such things and organised tour programme during the period of kings...

Myself shibsankar chakraborty open a holiday saver recurring deposit account in indusind bank (Ac no[protected] year earlier for thailand package 4, 800 for 2 per month. At the time of opening this rd i was assured from thomas cook representative and bank representative that after maturing the rd, bank will ask my present situation whether i am willing to go or not and decide where to transfer the money, to thomas cook account or my...

I booked my switzerland tour with thomas cook in the month of june for travel dates in july. I made my initial payment of 50% amount on 13th june then when they were making my hotel bookings after 15days they are asking me to pay remaining amount for which the total had changed because the euro rate had changed that day. I have no idea what was the whole meaning of finalising the package and paying the initial confirmation amount. So when...

I have agree so and payed a half payment for land package to singapore and it was agreed for 42k and now after making half payment there is no proper response and very arrogant attitude from the service team even if i call they don’t talk properly all of a sudden they are asking me to malena 4 thousand more than the agreed deal when i asked them the reason they said it’s beca of high rate of exchange but how can it be so much difference...

Sub: great bargain tour of europe-13.05.17 to28.5.17, booking no. G[protected]
No. Of passengers in the group-4, booking at-kamanahalli, bangalore
Quoted price: rs.2, 57, 729, discount offered by branch manager: rs.5916 for the group. Hence total cost: rs.10, 25, 000.
Initial payment: rs.2, 00, 000-receipt no.207773 dt.28.03.17
(I) on 12.04.17, when i wanted to pay the rest, found fe exchange rate asked by branch...

We asked to book a package for kochi to munnar to thekkady to allepey back to kochi it should be a comfortable package and we will be traveling less each day with this. The above was clearly mentioned before booking the package. I was also informed that there will be no difference in simply kerala,. Deluxe and personal packages.

But thomas cook fooled us in the last moment after the payment was made. They give a very exhausting...

I paid rs 33500 for a multi-currency card and it never worked through-out my trip while i was abroad. I struggled for 15 days straight with attempts to contact them but they kept sending me useless resolution. On the very last day of my trip (While i was at the airport), they confirmed that the card cannot be activated because only 1 card can work per passport.

My issue here is:
1. I had asked this specifically twice...