Thomas Cook India — complaint regarding singapore customized tour _ id no. f[protected]

This has reference to my email dated 14/01/2020 & 15/01/2020 sharing the bad experience faced during my travel to singapore (Customized trip from 02/01/2020 to 08/01/2020 file no. F[protected]. I had expressed my displeasure regarding the unkept promises and breach of trust by you company; some of the matters briefed are as under :-

1) after having paid 50 singapore dollars extra for upgrading to deluxe balcony on cruise, the same was not provided.

2) no dinner was provided during night safari singapore despite promised by sh. Parmeshwaran, sales team, mumbai.

3) the hotel room provided at ramada vindiyam, singapore was unsuitable and my request for upgradation of hotel room category was not adhered to.

These lapses on part of “global travel group” of your repute, shows that the professionals handling these in india are either not competent enough or that the company is not responsible for any of their activities leaving the clients at the mercy of these staff.

Still having no response to any of the email sent by me as above, i am to believe that thomas cook has failed to keep up the promises made to me during the above tour. And therefore, i would like to request for compensation for the hardship, discomfort and mental agony caused during the entire trip. Therefore, i may be indemnified for the same rs.1, 50, 000/- besides the above. Failing which you shall have to convince me as to why i should not sue you for the above lapses made by your employees.
Yours sincerely,

Abhay ranjan,
Qtr. No.1, type vi, bhavishya nidhi complex,
(Behind police station), sector-23, dwarka,
New delhi - 110 075
M. No.[protected]