Thomas Cook India — delay in visa processing

Address:

175101

We paid Thomas Cook for processing of our Tourist Visa for Thailand. We submitted all our documents which were required through Blue Dart courier service on 29th October 2018. They received our documents on 31st October and asked for more additional documents which they did not ask earlier. Again we submitted al the documents on 1st November and they received them on 5th November as they told us. We constantly tried to stay in contact with our processing of Visa but we were not given any information. The person handling our Visa processing went on vacation and we were told that when he came back he will submit our documents. We called the Thomas Cook helpline but they didn't seem to have an interest. Then after calling them for hours today, the told us that our bank statements were old and we had to submit new statements. And said that it is late and it wont be processed. When we sent the documents on 29th october we had sent our latest bank statements as of 28th nov. and the next time the ydidnt ask us to send any documents. Our travel date is on 21st nov and all are booking are nonrefundable. We had no help or guidance from Thomas cook and we are deeply hurt by this behaviour of such a trusted company. We have no clue rather then to cancel our programs or delay everything and bear the cost of all.