Thomas Cook India — holiday package to bali/singapore

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Noida

Hi team,

This is in regards to the honeymoon package booked through thomas cook india ltd, noida sector 18 office. The below are the dates as pef the schedule mentioned below:
Checkin bali:26th nov 2017
Checkout bai:29th nov 2017
Checkin singapore:29th nov 2017
Checkout singapore:02nd dec 2017
It was for 6 nights and seven days.
We reached bali on 26th nov and checked in the hotel. Next day i. E. On 27th nov 2017, we got the
News about the volcanic eruption activity near bali as a result of which
The airport was shutdown for 24 hours. We got the same news from thomas cook agent to which we requested him to look into our flights if the airport remains shut on our checkout day i. E 29th nov. We kept on following up with him, but till the end of day his reponse to us remained the same "sir.. We are trying". As we were not sure when the airport will reopen, so we kept on requesting our agent (Anirudha sisodia, thomas cook) to get our tickets modified to another closest airport, but no actions from thomas cook's side.

On 29th nov also, airport was closed and the airport check in department informed that the next flight to singapore is on 3rd dec and prior to that, all the flights are running full. Informing this to thomas cook, they told us to manage the things on our own and they can not do anything to this. After putting in a lot of efforts we finally got our ticket from jakarta to singapore for 1st dec at 8:30 pm. Now our luxurious honeymoon became the real pathetic one. We were asked to go to surbaya first, which is a journey of 15hrs by bus and then take a flight from surbaya to jakarta. We bought tickets to surbaya of 300000 rupiah each and started our journey by bus at 3:30 pm and reached surbaya next day i. E. On 30th nov at 9:00 am. We stayed over at the airport and waited for the flight.

We got our flight at around 04:30 pm to jakarta. Reaching jakarta we faced a lot of language issues as rarely people know english over there. Somehow, we booked 1 hotel and got 1 uber to hotel. The uber driver too didnt knew english, so it was a very big challenge to manage. Finally we reached the hotel and the very next morning we checked out and reached the airport where our flight was in late evening at approx 08:30 pm. Meanwhile, we again tried to connect with thomas cook and requested the following:
1. As our booking was till 2nd dec 12:00 noon, we requested a cab from airport to our hotel.
2. As the whole trip was spoiled, we were wishing if we could make out something.. So we requested thomas cook for a plan on 2nd itself to universal studios and/or sentosa etc.
But none of our points were fulfilled and we were asked to book cab on our own and reach the hotel. To our 2nd point also, he denied, giving some or the other fake reasons.
As soon as we reached singapore, we called the hotline number provided to us by thomas cook and enquired about the hotel. To which, they provided us the contact number of the hotel itself and asked to enquire on our own. We called the hotel and had a word on our bookings, they informed us that the booking was already cancelled on 30th nov as we didnt checked in on 29th nov and this was already conveyed to our agent. Now, it was 12:00 in midnight and my wife and i had no shelter in an unknown country. Inspite of getting the trip organised by thomas cook, i was feeling so helpless and hopeless and i can't even explain here. We tried but could not find any other option than to stay at the airport. We spent the whole night sitting outside the airport and then the next day too.

That was worst experience anyone can have. Initially they promised us everything, but later, at the time of action, they pulled back everything. They didnt gave us even for what we paid.

Total amount paid to thomas cook: 1.65 lacs
And now we are looking for refund of our singapore trip.

Please find the attached itenary and tickets for the expenses we have spent.
Regards,
Rahul agarwal
[protected]@gmail.com