Thomas Cook India — indian air force

Address:

Bathinda, Punjab, 151201

Good morning,

I rounak purohit is a serving officer in indian air force.

I am writing this mail to bring up a small concern from my side over booking through thomas cook india. As mentioned below.

I have booked my package to bali, kuala lumpur malaysia from our gurgaon branch (Mg road)
Date of journey -28 feb 19
For me and my wife.
I have booked both flights, accomodation and multiple tour packages through thomas cook office gurgaon.
Entire package costed me appr.1.82 lakhs.
Which was paid in full in due time.

As we are aware about changing national security issues that developed on 26-27feb. I was recalled from leave on 27feb 19 for national cause (Document attached in mail). Same things was discussed with branch office and i requested for cancellation and refund of amount over extra ordinary national situations on 27feb19.
I was advised to make additional payment of 10000. For rescheduling of malaysians airlines for sept for which i immediately complied.
I have already sent all confirmation that thomas cook have already asked for.
I am still awaiting for reply over flights, accomodation and 3 tour package i had booked.
No confirmation recieved yet.

I request thomas cook senior management to kindly take specific interest in my issue and help me and defence services in service of nation.
For your consideration.
In addition non helping individual who is working in defence services is highly ignominious
Regards.