Thomas Cook India — My travel from Delhi to Singapore on 17th May 2017

Address:Mumbai City, Maharashtra
Website:Thomas Cookiee

We had contacted Thomas Cook fr our tickets and Mr. Shubam Gupta was interacting with us. As soon as our last payment was over he would not and our queries and we r in Trouble. He didn't explain any procedure and yr requirement in detail at the time of booking in spite of I asking him repeatedly. We told him family is located at different places but he said no issues in that. Now u trouble is at eleventh hour to bring original passport, forms signature etc. Very unprofessional and none o[censored]r staff has any knowledge of yr norms. Iam extremely disappointed with yr service.
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May 05, 2017
Updated by Ranjni
Iam having a bad and unprofessional experience with Thomas Cook agency. None of the employees have any knowledge of the procedure of the industry.
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I hv booked a package for srilanka and after several follow ups no one followed up. I have made the initial
Payments and now even after asking thoas cook to cancel the package they are not ready to get back and talk to me .

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