Thomas Cook India — non approving for europe trip

Address:

378, lake gardens, first floor, Kolkata :700045

M/s thomas cook pvt ltd
Dear sir,
This is to inform you that out european tour was supposed to be from 2nd may - 13th may 2019... But our visa had been rejected by the embassy... We had already paid 6.50 lacks for this trip... When our visa was rejected they did not bother to help us. But they are denying that money won't be refundable. We requested them to give the papers regarding bookings... They ignored the matter and tried to over look it. They had misguided us from the very beginning. We often requested them about the papers but they misbehave with us.
So, we are requesting to looking to the matter and solve the problem as soon as possible...
From, moulisa (One of member of this trip).