Thomas Cook India — non issue of refund for cancelled service

Address:New Delhi, Delhi, 110027

I traveled with my family from delhi to dubai from 19th oct to 24th oct 2018 using the services of thomas cook india, branch tdi mall rajouri garden, new delhi, india.
The dealing executive mr vansh chadha took booking amount for tickets to miracle garden in dubai but one day before our departure he told us that miracle garden will not open during our stay in dubai.
He promised to refund our booking amount but has failed to do so even after repeated calls, whatsapp messages and emails.
Kindly help us to recover the amount at the earliest and please look into the matter of laxity on the part of travel company.
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they have done with me too. I am struggling to get my money back. I think I have to file a case against the company in the nearest police station.

When they need money they take it from us on time. But when they have to refund, they dissapear.

People should know what these travel agencies are.

Thanks,
Aradhana

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