Thomas Cook India — tour vouchers ll file no:f[protected] | file name:eva * 2 | tour commencement date:01/06/2018

Address:

Gurgaon, Haryana, 122505

Most horrible treatment can someone give to the customer than thomas cook is the name. Being part of cooperate quality i can assure none of the basic principles they follow.

1. Understanding customer need - a) it was my daughter's bday i planned the trip particularly for that day. There was nothing planned for that day in the itenary. Even when i pointed it out lady asharda said oh mam nothing is certain it might change there you send me one o one mail and i will look into it. Nothing happened. B) i categorically told them that rooms are small that part of the world i wont mind an upgrade but need spacious room on days we are staying in city as going with kids. Response : ma'am thomas cook don't provide dingy rooms.. Dingiest room i have stayed till date.. There was no proper bathroom. C) i am single mom travelling with kid i want the entire package including flights... It is group package we can't do that still i giving you the quotes. Ofcourse it was expensive so on advice of chetna there sales executive i tried booking myself... I was pushed to book same flight by myself too else they can't provide airport transfer as it's group booking... And there were cheaper direct flights at other time. D) i was told we have given you beach resort with beautiful veiw in santosa... I was given basement floor with veiw of some roof top or barren window sill. Don't know what... Again mail sent no response.
E) now the biggest surprise i was never part of group... I was only one on all days who was from thomas cook and people were surprised as they had book from local tour coordinator in there city and thought that's the reason things are messy and they have paid half the price.
F) out of 6 day trip 4 day itenary was planned... Two days when i was staying in city i was given tours at santossa island and two days and santossa i was ideal... Or i had choice to book taxi and come back to city as i didn't get chance to see the city so much after telling it's just me and my daughter and will need everything organised... They completed cheated on me... And didn't even revert to my complaint emails.
G) it is meager to mention rudeness and attitude there staff carries in the process of booking.

I have done tours regular with mmt and goibibo... Want to really give then 5 stars to there customer service way above the standards if the above mentioned is what brand standards are