Thomas Cook India — Unprofessional and unfit

Dev Satpathy

Address:

Pune, Maharashtra, 411028

I reached out to Thomas Cook for visa assistance on 13th March and i am travelling to UK on 4th April. I was made to pay a sum of 20000 immediately with the assurance that TC can help. I was asked to submit all details the next day at Pune branch for quick processing. I did.
My first visit at Pune office of TC told me they are understaffed, unprepared and careless, don't know what they are doing. There is only one person who takes care of Visa and she was on leave!! Someone who was filling in for her had more than a dozen people waiting to meet her. No sense o[censored]rgency at all. I was told that they were understaffed and had a lot of volume and hence possibly my Visa will be delayed. This is after I was made to pay the fees... I was told that TC only files application on behalf rest is all luck. This was worse than an attempt by a layman to file his own application.
I requested them to file the application the same day so that we VFS gets it. They didn't verify if my application was complete and all documents were available even if insisted. Next day we spent a lot of time correcting TC errors in online application which was a simple copy paste of what I filled in the paper form.
Today is day 3 my application is not filed. They called me asking they need my relatives Visa who lives in the UK. They didn't know they needed this on day 1?? They don't know what documents one needs to give for visa at the beginning. They are sitting on my Visa application for 3 days deciding whether they should file it online or not... They still figuring out what documents they need from customer.
Looks like I have paid fee to some their world country organisation.
Then they blamed their own call center for accepting payments when they are not sure if visa could be processed in tight timelines. They said higher authorities don't understand problems in Pune office o[censored]nderstaffing !!! That's now my problem
These 3 days delay will cost me heavy. Will TC compensate my loss? Now I am definitely not getting my Visa before 4th april, I atleast had a chance if TC had filed it on time!!!
Dev[protected]
[protected]@gmail.com

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Mar 20, 2017

Updated by Dev Satpathy Although I received a call from Thomas Cook following up with me on my issue however it was just a courtesy call and it only went so far to please me.
I want my money back. I just happened to visit and VFS and paid an extra fee of 2560×2 = 5120 - for unscheduled walk in.
If the application form would have been filed in time by Thomas Cook, I wouldn't have had to pay this. Moreover TC only took the fee just to fill the form on my behalf and the people at TC who filled the form world admit that they did a bad job because I had to follow up and make corrections umpteen number of times and bear with the incompetency o[censored]nskilled resources.
I think It is only fair that TC refunds me my fee

Dev