Thrillophilia — Booked premium package for chadar trek 2023 but got package without premium inclusions

Address:	Bengaluru, karnataka
Website:	www.thrillophilia.com

With the reasons which is not acceptable by any mean for the term premium package so called provided by thrillophilia,

From day one onwards we started facing the issues.

Day 1
Hotel accommodation is not provided as per to your commitment and rooms are allotted to us after two and half of reaching to hotel.

At the time of trek briefing by the local operator they severed Kava for which they charged Rs.100/- per cup which is not informed to us earlier.

Next day morning breakfast had been charged to us, later its was refunded after discussion with the ground team but some team member had not received refund.

Day 2 & Day 3
Room heater are not switched on, food timing and availability of food is not up to the mark, no proper coordination with your ground team and the local operator over the trek briefing.

Day 4
Proper documentation of the teams is not provided to the guides, due to this all the teams had to stay for one hour at the check post for the clearance

With our team asst. guide had come who doesn’t know the exact starting point, due to this we had lost the route and came back to the starting point after 2 hours, by the time we reach the 1st camp site it was almost evening and we missed the lunch.

Day 6
Asst. guide had very less idea of the track, as the main guide had been struck with a couple who were coming very slow (they were not a part of the thrillophilia team). As it has became dark our team had suffered a lot to reach the camp without a proper guide.

Day 8
We thought at least last day will be memorable, but thrillophilia had made it more memorable by cancelling the dinner and culture program without any intimation,

You mentioned
Due to availability issues faced on the ground, our operator was unable to provide you with the local food but provided a complete dinner, The food prepared was not at all sufficient for all the people, at least 10 people were left out without curry, the behaviour of the hotel staff was very rude for asking why the food prepared was limited, due to this a big argument broke out between team members and the hotel staff.

After facing all these issues still, they expect further bookings from us.

Its left to thrillophilia team how they term this as a premium package.
Expecting a proper reply from thrillophilia team.