Thrillophilia Complaints & Reviews

I am filing this urgent complaint against Thrillophilia regarding a Dubai tour package (Mar 19–24, 2026). With the travel date just 3 days away, the agency has completely ceased communication, ignoring all emails, calls, and messages.

Despite a formal Indian Government Travel Advisory and the US-Iran conflict, Thrillophilia is acting in bad faith to avoid a refund. Today, they unilaterally rescheduled my onward flight (SpiceJet...

Dear Thrillophilia Team,

After multiple follow-ups, I have received an unsatisfied response from your end (by Bhavesh Thakar & Zeeshan Ahmed) regarding the excess deduction of INR 18, 000 from my credit card. The reason communicated was that, during checkout, a tap in the washroom was left open, which resulted in floor damage, and hence the said amount was deducted.

I would like to clearly state that I am 100%...

Un matured 20 yrs driver send to hills at peas season time for the family trip. Drivers just picked up randomly from market and send....

I am filing this complaint against Thrillophilia for organizing a completely unauthorized and unsafe trekking experience to Kudremukha, Karnataka, which violated multiple forest department regulations and put all participants at serious risk.

Here are the key issues:

No Forest Permit Obtained:
Kudremukha trek requires a mandatory forest entry permit issued by the Karnataka Forest Department. Thrillophilia...

Dear Thrillohilia Management,

I am writing to express my deep dissatisfaction with the experience I’ve had with your company, Thrillophilia. As a solo traveler with over a decade of global travel experience, this is the first time I have encountered such severe issues, leaving me with a profoundly negative impression.

Background:
I was eager to travel to Japan and, following discussions with your team, made...

I am writing to formally lodge a complaint against Thrillophilia.com regarding their failure to provide a refund for services that were canceled as part of my honeymoon package to Sri Lanka. The details of my grievance are as follows:

Booking Details:

TRAVEL PACKAGE: 8 Days Sri lanka Package
BOOKING DATE: 29 December 2023
NO OF TICKETS: 2 Adults
DURATION: 8 Days 7 Nights
TRAVEL DATE:...

I had the worst experience travelling with Thrillophilia. Nothing was planned from their side and they changed the itinerary for more than 5 times. There was no trip guide with us and we were figuring out all the places and plans on our own. They just provided the hotels and driver and nothing else. Even the breakfast povided by Thrillophilia was not at all good. Overall we had pathetic experience and I would not recommend anyone to travel...

We had a booking from Thrillophilia for Ladakh trip amount to rs 40000, but the booking was canclled 2 days before the trip, and it has been 18 days since the refund has not been issued. We have the booking no and name of agent who is responsible....

Thrillophilia team mis booked 4 SEA Aquarium tickets in November 2022 on the day that the Aquarium was closed. The team had committed to refund the complete ticket cost that day itself, however since then has not been responding to any calls or emails....

I had pre-booked my visit to burj khalifa and received the booking confirmation from your end close to one month before my planned visit. On the day of visit after standing in the queue to enter burj khalifa for 30 minutes I was humiliated in front of the other guests and was asked to leave the premises since I was unable to show them the QR code required for them to scan and enter. The travel agent(Suraj) handling this booking was not available...

Bboking id
BKDTQH5PUFF
We had booked a package from thrilophilia for Kashmir trip and that was 5ays package,
ae per your telephoer coversation with my Divyansh we would like to inform me is gondola ticket phase2
From yesterday I am following up for refund request which I have not not able to provied you amount will be refund instantly
but its allreday 72hr over last day i was discuss with mr amit he...

Respected Sir/Madam,
I had booked a ticket for foreign tour activity from Thrillophilia on 07.02.2020. This Tour activity was on 16.06.2020. For which the said company had taken the full amount of Rs. 3799 through online system on 07.02.2020.
But after this, due to the lockdown of Covid-19 all over the world and the closure of foreign flights, Thrillophilia cancelled my ticket on dated 02.05.2020 & did not return all my money...

The company promised a group of not more than 15 people and accomodate 41 people altogether with only one trip leader .
As it was a bike trip so there should be one mechanic, one leader and one backup vehicle for 15 people maximum but thrillophilia put 41 people altogether in a single group to reduce their expenses of 2 leaders, drivers and mechanic.
we have to wait for every single person to get ready which leads to delay in...

Reference is made to booking PNR BKDHQBI7ZMG dt 15 Oct 23 for Rs. 42, 000/- I am due to receive Sentosa fun pass for 2 adults (120+10 tokens each).

My attempts to raise a complaint/ticket online is thwarted by Thrillophilia by closing the tickets without resolution

Everytime I make a call through customer care number, the support team says they need 24 hours from the time of the call, several 24 hours have passed.

I now demand a refund of the amount to facilitate booking of the same through a trusted source.

We have booked Singapore Malaysia and Langakawi package from Thrillophilia in Dec 2022. Most of the activities mentioned in our itenary were not done. We have been told that we will receive the refund for the same. We are still awaiting the refund. We were told to give the good reviews and get the refund which we haven't received till date

With the reasons which is not acceptable by any mean for the term premium package so called provided by thrillophilia,

From day one onwards we started facing the issues.

Day 1
Hotel accommodation is not provided as per to your commitment and rooms are allotted to us after two and half of reaching to hotel.

At the time of trek briefing by the local operator they severed Kava for which they charged Rs.100/- per cup which is not informed to us earlier.

Next day morning breakfast had been charged to us, later its was refunded after discussion with the ground team but some team member had not received refund.

Day 2 & Day 3
Room heater are not switched on, food timing and availability of food is not up to the mark, no proper coordination with your ground team and the local operator over the trek briefing.

Day 4
Proper documentation of the teams is not provided to the guides, due to this all the teams had to stay for one hour at the check post for the clearance

With our team asst. guide had come who doesn’t know the exact starting point, due to this we had lost the route and came back to the starting point after 2 hours, by the time we reach the 1st camp site it was almost evening and we missed the lunch.

Day 6
Asst. guide had very less idea of the track, as the main guide had been struck with a couple who were coming very slow (they were not a part of the thrillophilia team). As it has became dark our team had suffered a lot to reach the camp without a proper guide.

Day 8
We thought at least last day will be memorable, but thrillophilia had made it more memorable by cancelling the dinner and culture program without any intimation,

You mentioned
Due to availability issues faced on the ground, our operator was unable to provide you with the local food but provided a complete dinner, The food prepared was not at all sufficient for all the people, at least 10 people were left out without curry, the behaviour of the hotel staff was very rude for asking why the food prepared was limited, due to this a big argument broke out between team members and the hotel staff.

After facing all these issues still, they expect further bookings from us.

Its left to thrillophilia team how they term this as a premium package.
Expecting a proper reply from thrillophilia team.

I have booked a trip through thrilophilia to Maldives. I have paid 50 Percent of the payment that is 92000 ..after that the contact operator - Surya pratap Tanwar whom I was in touch with stopped answering my calls or replying to messages. Neither did he send any confirmation on the trip. I also booked my air tkts for around 50 k that are not refundable

I have made bookings for Maldives through thrilophilia. I have paid them 92000 as 50 Percent of the payment . After that the contact operator - Surya Pratap tanwar did not answer my calls or messages. Neither did he send any confirmation on my trip.

I booked Thailand trip for my parents through thrillophilia sales person. He called me first and told me about flight tickets first to confirm booking. on 26th June I booked flight for 2 to Thailand through companies portal. I got an email from the company that my flight is confirm on a same day sales person also called me and saying that remaining amount also I need to pay today itself or else package costing will get changed. I refuse to make the payment on the same day so he abuse me and use bad words against me. So I cancelled booking and ask for the refund from the company but till date I didn't receive my refund. Please help me to get the refund

Worst service provider, nothing less than a service that’s running scam & fraud. Refused to give me a refund despite there being a clear lack of ethics, communication and understanding by both Thrillophilia and their fraud partners. Perfect net of operations in blaming each other whilst paying the least amount of attention to the customer in question. Don’t ever take their services, you’ll find many alternate direct options at the hotels or even in lanes near your hotel.

Hi. I booked universal studios singapore's express ticket, but it was declined. However, the money wasn't refunded at all. I emailed to the other email address of thrillophilia, but I've got NONE OF REPLIES. Since it wasn't my will to cancel it and there was nothing about possibilities of declination, I strongly ask you to refund.

Hello,
Deeksha from the northeast region promised they initiated a complete refund on May 18th but o haven’t received the refund. They are not responding to emails or phone calls. Her team member Rahul stopped receiving calls though they promised to resolve any issues -[protected].
I have email proofs stating they initiated refund and should expect in 5-7 working days.

My amount of 9K is with them which I cannot use for other booking nor has been refunded to my bank account as promised.

Please resolve this issue at the earliest

Booking of hotels was not done as per given package. And booking confirmation had been given just before 2 days from the departure date where as payment had been done before a month.

BOOKING PNR-BKD11LSN5DU
Booking Date: 5-May-2022
No Of Tickets: 3 Adults
Duration: 12 Days 11 Nights
Travel Date: 2nd June 2022

Issues are listed below:

1. Agent(Deep Singh) with whom we booked our trip stopped receiving our calls after making the full payment.
2. We have not received our bus tickets (Delhi to Manali) till 1.30 pm on 2nd June which was our travel day, After lot of followup and finally we received our bus ticket at 1.45 pm and departure time was 5.30 PM on the same day (2nd June 2022), Cherry on cake was we got last 3 seats in demo sleeper Volvo and 2 passengers next to us were boys and sitting with then on least seat specially on the bad route from Delhi to Manali was very worst experience.
3. Whenever we have called our operation Manager (Adya), in first go she never received our call, after calling her from different different number she will pick the call and say “Mam I will check and get back in 5 mins’ and her 5 minutes will never get over as we have never received a call back from her.
4. As per the finalised Itinerary pick-up from Manali bus stand and drop to Hotel in Manali was promised but no one came to pick us up and none received our call to support that time, we reached hotel by ourself..Thank-God we had hotel details by then.
5. No one till day 4 has met us from Thrillophilia team(until Leh) and second day in Leh we are seeing people who have taken direct package from Leh were given so much more priority than us, as people from Thrillophilia have come to meet them and guide them about all challenges.
6. Worst experience we got when we Reached to our camp site (Padma Camps) in pinging lake at 7PM with no network and when we went for check-in to camps we heard we don’t have any bookings there, Staff told we have declined your bookings stating we our full till 12th June don’t know how they confirmed your bookings. We were blank at that time and didn’t know what to do other than requesting them to arrange something and finally they took us to rooms (without attached washrooms)which were very shady and opposite to our rooms there were 2 room (3 guys in each room). Guys from one room started making very cheap comments from the time we entered and meanwhile we see the rooms they were continuously string inside our rooms and speaking something which I can’t even explain.we were not okay to stay in those rooms and share washrooms with all other people staying in other rooms as well, finally one Marwari family heard us talking and requesting to staff so they gave us their cottage and they moved to our room.IT was a biggest night mare.
7. Drop to airport was promised in Itinerary and we mentioned to Houseboat staff 3 times (1 in night and 2 times in morning) before leaving for shikara Ride in Srinagar and they told yes Cab will be waiting for you at ghat 12, when we reached there at 12pm there was no cab, we called hotel(Amina House boat) owner to ask the same he told ‘I wasn’t even aware that we need to drop you to airport, you never called me’, we were surprised, event after mentioning it 3 times to staff the owner was not informed, luckily owner was near to help other guest to checking he came in that car and dropped us to airport, we were late for our flight, we could board our flight when they were announcing last call for passengers.
8. Deep sing(Agent with whom we booked the trip) lied to us stating there are 3 people with us in group tour (2 girls and 1 boy) after asking few times he told they are group of friends but it turned out to be a middle age couple with their 19 year old daughter, we were lucky because that family was good but deep Singh has passed wrong information to us.

First and worst experience with Thrillophilia, we booked this package with this agency by seeing the brand values and thinking they will make proper arrangement keeping girl’s safety in mind but nothing such sort happened.

I need a solid refund for all the problems we faced during the trip.

BOOKING PNR-BKD11LSN5DU
Booking Date: 5-May-2022
No Of Tickets: 3 Adults
Duration: 12 Days 11 Nights
Travel Date: 2nd June 2022

Issues are listed below:

1. Agent(Deep Singh) with whom we booked our trip stopped receiving our calls after making the full payment.
2. We have not received our bus tickets (Delhi to Manali) till 1.30 pm on 2nd June which was our travel day, After lot of followup, finally we received our bus ticket at 1.45 pm and departure time was 5.30 PM on the same day (2nd June 2022), Cherry on cake was we got last 3 seats in semi sleeper Volvo and 2 passengers next to us were boys and sitting with them on least seat specially on the bad route from Delhi to Manali was very worst experience.
3. Whenever we have called our operation Manager (Adya), in first go she never received our call, after calling her from different different number she will pick the call and say “Mam I will check and get back in 5 mins’ and her 5 minutes will never get over as we have never received a call back from her.
4. As per the finalised Itinerary pick-up from Manali bus stand and drop to Hotel in Manali was promised but no one came to pick us up and none received our call to support that time, we reached hotel by ourself..Thank-God we had hotel details by then.
5. No one till day 4 has met us from Thrillophilia team(until Leh) and second day in Leh we are seeing people who have taken direct package from Leh were given so much more priority than us, as people from Thrillophilia have come to meet them and guide them about all challenges.
6. Worst experience we got when we Reached to our camp site (Padma Camps) in pingong lake at 7PM with no network and when we went for check-in to camps we heard we don’t have any bookings there, Staff told we have declined your bookings stating we our full till 12th June don’t know how they confirmed your bookings. We were blank at that time and didn’t know what to do other than requesting them to arrange something and finally they took us to rooms (without attached washrooms)which were very shady and opposite to our rooms there were 2 room (3 guys in each room). Guys from one room started making very cheap comments from the time we entered and meanwhile we see the rooms they were continuously string inside our rooms and speaking something which I can’t even explain.we were not okay to stay in those rooms and share washrooms with all other people staying in other rooms as well, finally one Marwari family heard us talking and requesting to staff so they gave us their cottage and they moved to our room. It was a biggest night mare.
7. Drop to airport was promised in Itinerary and we mentioned to Houseboat staff 3 times (1 in night and 2 times in morning) before leaving for shikara Ride in Srinagar and they told yes Cab will be waiting for you at ghat 12, when we reached there at 12pm there was no cab, we called hotel(Amina House boat) owner to ask the same he told ‘I wasn’t even aware that we need to drop you to airport, you never called me’, we were surprised, event after mentioning it 3 times to staff the owner was not informed, luckily owner was near to help other guest to checking he came in that car and dropped us to airport, we were late for our flight, we could board our flight when they were announcing last call for passengers.
8. Deep sing(Agent with whom we booked the trip) lied to us stating there are 3 people with us in group tour (2 girls and 1 boy) after asking few times he told they are group of friends but it turned out to be a middle age couple with their 19 year old daughter, we were lucky because that family was good but deep Singh has passed wrong information to us.

First and worst experience with Thrillophilia, we booked this package with this agency by seeing the brand values and thinking they will make proper arrangement keeping girl’s safety in mind but nothing such sort happened.

I need a solid refund for all the problems we faced during the trip.

Worst ever experience Rahul Pawar and Devansh Singh they booked a diff date hotel even after confirming. Also different hotel not one that we confirm. ### they are!! And don’t help even a bit. They don’t know the coordination amongst their agents Driver also sends details 5mins prior to leave no time until we ask them Raju is the name.

I have requested for refund of money. But no one is responding.

My booking PNR is BKDKNKDM48X
We had made a booking through thrillophilia on 23rd March for Maldives for Oblu Select Sangeli and we had been assured that our booking will be modified to beach villa and water villa with pool instead of water villa and water villa with pool for 4 nights. There is no response from your extremely unprofessional team about our booking and now they are even not picking up our calls this is absolutely cheating done to us and our booking amount has been collected and no revert on our final booking
Mr Shubham had made our booking and had assured us and now he is no where in the contact by giving some persona reason and he had assigned Mr Samyak from operations team to connect who is not responding us and also Ms Jyoti from the sales team. This is extremely disappointing and i have been forced to take the complaint to the higher matrix . Please look into the issue asap

Hi Team,

Had worst of experience with Thrilophilila on my Manali tour with booking id BKDQEOEBL6S

I had 7 days tour booked and had worst experience.

1st day : Due to irresponsible transfer of itenary We missed booked volvo to Manali and got other alternative which was Last seats in middle of some guys being a couple and had unpleasant journey and no assistance from Thrilophilia on this.

2nd day : We got worst driver with rude behaviour. On our journey to Hotel only we faced bad experienced with assigned driver but even after informing the same to Thrilophila on same day we got same driver for our entire trip. And that day trip was not done from Thrilophilia giving fake explanations. We got on tour with local taxi on our own.

3rd day : We got same driver but misguided on availability of tour and got alternative place instead which was not good. And just dropped at Market in Manali and hurried us to leave soon to hotel. So even 3rd day ruined because of driver’s behaviour.

4th day : Got same driver again. He asked to get ready by 9:30 and Driver came at 1PM to pick us to next destination Jibhi. While on journey we had to see Kullu he just stopped at one shop at Kullu and took us to Jibhi. Being asked gave response as that shop itself is kullu sightseeing.

5th day : From Jibhi we got alto instead of Sedan for journey to Shimla.

6th day : In shimla even there were few places that we could visit(not many due to snow fall and is understandable)but we could not able to visit other than market. Even to market roads were open from 9 but till 11 our agent kept on telling roads blocked. After got the info from hotel staff they sent the driver accepting roads are open. And at evening the driver hurried us to leave market at 6 even our bus at 9 and left in middle of street at bus stop.

And in night again got just pushback instead of semi sleeper and upon asking they just inform the same as both are same.

We are fine with missed trips due to snowfall and climate issues. But there are many trips missed due to drivers negligence and irresponsible behaviour.

Upon contacting Thrilophilia at the end got into many discussions and no where proper response and no one ready to properly listen to our concerns. And at the end accepted to refund 2k (we paid 54k). Our entire trip ruined because of irrensponsible handling of tour package by agency and at the end also no proper compensation and good response from thrilophilia.

I booked 7 days Sikkim tour package with thrillophilia with PNR BKDQ53C98A0. They promised to arrange Nathula Pass visit on Monday(it was discussed with them that Nathala Pass is closed on Monday and Tuesday but they said they have some spc arrangement for this and they will make it) and they charged 4K extra for the same. One the day 1 trip they took us near Nathula and after wasting a few hrs said not possible. Finally we could not visit Nathula Pass. We tried connect their sales team they were not reachable. There is no response from them over call or whatsApp. The sales team is only to make sales. Service is pathetic. I am following up for the refund and they are not reverting to that also.

Very bad service.

Thanks for proving this platform to log complaint.

Regards
Sandeep