Thrillophilia
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Submit a Complaint
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COMPLAINTS

Thrillophilia Complaints & Reviews

Website:www.thrillophilia.com

I am writing to formally lodge a complaint against Thrillophilia.com regarding their failure to provide a refund for services that were canceled as part of my honeymoon package to Sri Lanka. The details of my grievance are as follows:

Booking Details:

TRAVEL PACKAGE: 8 Days Sri lanka Package
BOOKING DATE: 29 December 2023
NO OF TICKETS: 2 Adults
DURATION: 8 Days 7 Nights
TRAVEL DATE:...
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Eesheeta Setia
Jan 6, 2024
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Trip to Meghalaya

I had the worst experience travelling with Thrillophilia. Nothing was planned from their side and they changed the itinerary for more than 5 times. There was no trip guide with us and we were figuring out all the places and plans on our own. They just provided the hotels and driver and nothing else. Even the breakfast povided by Thrillophilia was not at all good. Overall we had pathetic experience and I would not recommend anyone to travel...
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prasadnv
from Bengaluru, Karnataka
Oct 18, 2023
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Non delivery of entrance tickets for Sentosa Islands

Reference is made to booking PNR BKDHQBI7ZMG dt 15 Oct 23 for Rs. 42, 000/- I am due to receive Sentosa fun pass for 2 adults (120+10 tokens each).

My attempts to raise a complaint/ticket online is thwarted by Thrillophilia by closing the tickets without resolution

Everytime I make a call through customer care number, the support team says they need 24 hours from the time of the call, several 24 hours have passed....
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CA Priya Batra
May 15, 2023
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Refund not received from Thrillophila

We had a booking from Thrillophilia for Ladakh trip amount to rs 40000, but the booking was canclled 2 days before the trip, and it has been 18 days since the refund has not been issued. We have the booking no and name of agent who is responsible....
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Shwetaved
from MUMBAI, Maharashtra
Apr 22, 2023
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Refund yet to receive

We have booked Singapore Malaysia and Langakawi package from Thrillophilia in Dec 2022. Most of the activities mentioned in our itenary were not done. We have been told that we will receive the refund for the same. We are still awaiting the refund. We were told to give the good reviews and get the refund which we haven't received till date...
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SRay2023
from Kolkata, West Bengal
Apr 4, 2023
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Not refunding wrongly booked tickets since the last 4 months

Thrillophilia team mis booked 4 SEA Aquarium tickets in November 2022 on the day that the Aquarium was closed. The team had committed to refund the complete ticket cost that day itself, however since then has not been responding to any calls or emails....
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AashishSaiya75
from Mumbai, Maharashtra
Feb 1, 2023
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Booked premium package for chadar trek 2023 but got package without premium inclusions

Address:Bengaluru, karnataka
Website:www.thrillophilia.com

With the reasons which is not acceptable by any mean for the term premium package so called provided by thrillophilia,

From day one onwards we started facing the issues.

Day 1
Hotel accommodation is not provided as per to your commitment and rooms are allotted to us after two and half of reaching to hotel.

At the time of trek briefing by the local operator they severed Kava for which they...
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Antara0901
from Kolkata, West Bengal
Jan 11, 2023
Jan 11, 2023
This thread was updated on Jan 11, 2023
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Missed visiting Burj Khalifa due to their irresponsiblity

Website:www.thrillophilia.com

I had pre-booked my visit to burj khalifa and received the booking confirmation from your end close to one month before my planned visit. On the day of visit after standing in the queue to enter burj khalifa for 30 minutes I was humiliated in front of the other guests and was asked to leave the premises since I was unable to show them the QR code required for them to scan and enter. The travel agent(Suraj) handling this booking was not available...
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Ekam1
Oct 21, 2022
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Payment done with no confirmation on trip

I have booked a trip through thrilophilia to Maldives. I have paid 50 Percent of the payment that is 92000 ..after that the contact operator - Surya pratap Tanwar whom I was in touch with stopped answering my calls or replying to messages. Neither did he send any confirmation on the trip. I also booked my air tkts for around 50 k that are not refundable...
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Ekam1
Oct 21, 2022
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Payment made but trip details not confirmed

I have made bookings for Maldives through thrilophilia. I have paid them 92000 as 50 Percent of the payment . After that the contact operator - Surya Pratap tanwar did not answer my calls or messages. Neither did he send any confirmation on my trip....
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prachikadam
from Mumbai, Maharashtra
Oct 12, 2022
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Refund and misbehavior with the customer specially women

I booked Thailand trip for my parents through thrillophilia sales person. He called me first and told me about flight tickets first to confirm booking. on 26th June I booked flight for 2 to Thailand through companies portal. I got an email from the company that my flight is confirm on a same day sales person also called me and saying that remaining amount also I need to pay today itself or else package costing will get changed. I refuse to...
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NikitaER
Jul 29, 2022
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Tours & Travel packages

Worst service provider, nothing less than a service that’s running scam & fraud. Refused to give me a refund despite there being a clear lack of ethics, communication and understanding by both Thrillophilia and their fraud partners. Perfect net of operations in blaming each other whilst paying the least amount of attention to the customer in question. Don’t ever take their services, you’ll find many alternate direct options at the hotels...
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티티
Jul 28, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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When you are going to refund

Hi. I booked universal studios singapore's express ticket, but it was declined. However, the money wasn't refunded at all. I emailed to the other email address of thrillophilia, but I've got NONE OF REPLIES. Since it wasn't my will to cancel it and there was nothing about possibilities of declination, I strongly ask you to refund....
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Div_Mat
from Hyderabad, Telangana
Jun 29, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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Refund not received, no replies to emails/phone calls

Website:Thrillophilia.com

Hello,
Deeksha from the northeast region promised they initiated a complete refund on May 18th but o haven’t received the refund. They are not responding to emails or phone calls. Her team member Rahul stopped receiving calls though they promised to resolve any issues -[protected].
I have email proofs stating they initiated refund and should expect in 5-7 working days.

My amount of 9K is with them which I cannot...
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Website:www.thrillophilia.com

Booking of hotels was not done as per given package. And booking confirmation had been given just before 2 days from the departure date where as payment had been done before a month....
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deepika pariyani
Jun 18, 2022
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Services promised were not offered while our trip to Ladhak

BOOKING PNR-BKD11LSN5DU
Booking Date: 5-May-2022
No Of Tickets: 3 Adults
Duration: 12 Days 11 Nights
Travel Date: 2nd June 2022

Issues are listed below:

1. Agent(Deep Singh) with whom we booked our trip stopped receiving our calls after making the full payment.
2. We have not received our bus tickets (Delhi to Manali) till 1.30 pm on 2nd June which was our travel day, After...
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deepika pariyani
Jun 18, 2022
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Services promised were not provided during our Leh Ladhak Trip

BOOKING PNR-BKD11LSN5DU
Booking Date: 5-May-2022
No Of Tickets: 3 Adults
Duration: 12 Days 11 Nights
Travel Date: 2nd June 2022

Issues are listed below:

1. Agent(Deep Singh) with whom we booked our trip stopped receiving our calls after making the full payment.
2. We have not received our bus tickets (Delhi to Manali) till 1.30 pm on 2nd June which was our travel day, After...
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santoshkalpana
from Hyderabad, Telangana
Jun 8, 2022
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Refund

Address:jaipur
Website:thrillophilia .com

Bboking id
BKDTQH5PUFF
We had booked a package from thrilophilia for Kashmir trip and that was 5ays package,
ae per your telephoer coversation with my Divyansh we would like to inform me is gondola ticket phase2
From yesterday I am following up for refund request which I have not not able to provied you amount will be refund instantly
but its allreday 72hr over last day i was discuss with mr amit he...
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User10012347654901287
May 21, 2022
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Fraudsters and false people

Worst ever experience Rahul Pawar and Devansh Singh they booked a diff date hotel even after confirming. Also different hotel not one that we confirm. ### they are!! And don’t help even a bit. They don’t know the coordination amongst their agents Driver also sends details 5mins prior to leave no time until we ask them Raju is the name....
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dodme
from Kolkata, West Bengal
Apr 8, 2022
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Refund of money

I have requested for refund of money. But no one is responding....
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Suman s Chawla
from Pune Metropolitan Area, Maharashtra
Apr 6, 2022
Apr 8, 2022
This thread was updated on Apr 8, 2022
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No response after booking

My booking PNR is BKDKNKDM48X
We had made a booking through thrillophilia on 23rd March for Maldives for Oblu Select Sangeli and we had been assured that our booking will be modified to beach villa and water villa with pool instead of water villa and water villa with pool for 4 nights. There is no response from your extremely unprofessional team about our booking and now they are even not picking up our calls this is absolutely cheating...
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Website:www.thrillophilia.com

Hi Team,

Had worst of experience with Thrilophilila on my Manali tour with booking id BKDQEOEBL6S

I had 7 days tour booked and had worst experience.

1st day : Due to irresponsible transfer of itenary We missed booked volvo to Manali and got other alternative which was Last seats in middle of some guys being a couple and had unpleasant journey and no assistance from Thrilophilia on this.
br...
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SandeepBajoria
Jan 17, 2022
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Did not provide the agreed service

Website:www.thrillophilia.com

I booked 7 days Sikkim tour package with thrillophilia with PNR BKDQ53C98A0. They promised to arrange Nathula Pass visit on Monday(it was discussed with them that Nathala Pass is closed on Monday and Tuesday but they said they have some spc arrangement for this and they will make it) and they charged 4K extra for the same. One the day 1 trip they took us near Nathula and after wasting a few hrs said not possible. Finally we could not visit...
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Adv. Parth Singh
Jan 14, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Engaged in Unfair Trade Practice & Deficiency of Services

Address:Thrillophilia TRAVEL Experiences, Sitapura Industrial Area, Sitapura, Jaipur, Rajasthan 302022
Website:www.thrillophilia.com

Dear Sir/Ma'am,

This is with regards to the two bookings I have made on Thrillophilia. Booking ID BKDJBDFZVXN and Booking ID BKDS72SOUSO, by name of Mr. Parth, payment made via credit card American Express online at New Delhi on 26th December and 27th December, 2021 accordingly. There have been several discrepancies, unfair trade contracts and unfair trade practices while booking the same services. Despite several telephonic...
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Midhun Shylaja
Jan 3, 2022
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Kedarkantha trip

Address:Jaipur,Rajasthan

Worst trek in my life.
Booked through thrillophilia, which they assigned me to Himalayan traipse.
As we would be reaching Sankri late I was in contact with Himalayan traipse POC(Sachin).
He booked us taxi till Sankri, Upon reaching Sankri driver had no clue where is Himalayan traipse location is.
As there is no mobile network in Sankri we went to different hotel asking for Wifi.
I called both thrillophilia...
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krithi HD
Dec 30, 2021
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Refund issues

We had booked a package from thrilophilia for Kashmir trip and that was 7 days package,

We had given the advance amount and even booked our flights

Just before 5 days this people came to us and said they havnt processed anything

So we than asked for the refund of whatever advance payment we had made and because of their mistake we had to cancel our flights tickets. Now I want our flights amount...
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Kanak Ranade
Nov 22, 2021
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Not cancelling booking and providing the full refund

I had booked Sikkim trip with Thrillophilia as all the itinerary and the hotels and of course the cost looked great. However, once I made the payment, the operations team was not responsive at all. I waited for 3-4 days for them to respond.

So, I raised cancellation request which was much before 20 days. But, still they are not responding and have not initiated the refund process till now....
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varun sm
Oct 31, 2021
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Worst service

Address:Jaipur

I am having a bad service from them, they are booking bad hotels and bad food, and we are waiting for our cab for 3hours after checking out the hotels, we are having miss communication from thrillophilia, we had bad situations from day 1...
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Amitha Eshwar
Oct 31, 2021
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Worst service by thrillophilia

Address:Gujarat

Thrillophilia has made us wait on roads of Himachal. Because we had a nice driver we could manage. Thrillophilia has made total miss communication from day one with us. Rooms are not booked properly, we waited on roads for rooms in the night including girls. Entire trip was a trouble from thrillophilia. Zero communication, zero plan. Zero services....
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Vandana Abane
Oct 21, 2021
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Leh ladakh trip rescheduling

I raised complaint about rescheduling of my leh ladakh trip to 31 may 2022 to 5th june 2022.
Got the call from thrilophilia about the same. Company confirmed my trip rescheduling .

Thank u very much...
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