Thrillophilia — Missed Trips and Had worst experience due to irresponsible tour handling

Website:

www.thrillophilia.com

Hi Team,

Had worst of experience with Thrilophilila on my Manali tour with booking id BKDQEOEBL6S

I had 7 days tour booked and had worst experience.

1st day : Due to irresponsible transfer of itenary We missed booked volvo to Manali and got other alternative which was Last seats in middle of some guys being a couple and had unpleasant journey and no assistance from Thrilophilia on this.

2nd day : We got worst driver with rude behaviour. On our journey to Hotel only we faced bad experienced with assigned driver but even after informing the same to Thrilophila on same day we got same driver for our entire trip. And that day trip was not done from Thrilophilia giving fake explanations. We got on tour with local taxi on our own.

3rd day : We got same driver but misguided on availability of tour and got alternative place instead which was not good. And just dropped at Market in Manali and hurried us to leave soon to hotel. So even 3rd day ruined because of driver’s behaviour.

4th day : Got same driver again. He asked to get ready by 9:30 and Driver came at 1PM to pick us to next destination Jibhi. While on journey we had to see Kullu he just stopped at one shop at Kullu and took us to Jibhi. Being asked gave response as that shop itself is kullu sightseeing.

5th day : From Jibhi we got alto instead of Sedan for journey to Shimla.

6th day : In shimla even there were few places that we could visit(not many due to snow fall and is understandable)but we could not able to visit other than market. Even to market roads were open from 9 but till 11 our agent kept on telling roads blocked. After got the info from hotel staff they sent the driver accepting roads are open. And at evening the driver hurried us to leave market at 6 even our bus at 9 and left in middle of street at bus stop.

And in night again got just pushback instead of semi sleeper and upon asking they just inform the same as both are same.

We are fine with missed trips due to snowfall and climate issues. But there are many trips missed due to drivers negligence and irresponsible behaviour.

Upon contacting Thrilophilia at the end got into many discussions and no where proper response and no one ready to properly listen to our concerns. And at the end accepted to refund 2k (we paid 54k). Our entire trip ruined because of irrensponsible handling of tour package by agency and at the end also no proper compensation and good response from thrilophilia.