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I'm not surprised as the same happened with me. These guys are unreliable. My Leh, Ladhak, holiday royally ruined thanks to Thrillo. Their package includes - 1) Overpriced accommodations/ trips (book directly), 2) non responsive operations team (they will make u beg for basics and switch off their phones), insensitive leadership (they don't care after you have paid up), poorly organised holidays. I strongly recommend you stay away from these guys.. If you need evidence for my feedback do contact me. (Genuine customer who faced hellish nightmares with these guys)
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PriyaSalavi's reply, Oct 6, 2021
They ruined ky ladakh trip as well... i had booked in april month for 28th to 9th oct... they cancelled it 4 days prior to my trip... worst management, worst company