Thrillophilia — Refund and misbehavior with the customer specially women

I booked Thailand trip for my parents through thrillophilia sales person. He called me first and told me about flight tickets first to confirm booking. on 26th June I booked flight for 2 to Thailand through companies portal. I got an email from the company that my flight is confirm on a same day sales person also called me and saying that remaining amount also I need to pay today itself or else package costing will get changed. I refuse to make the payment on the same day so he abuse me and use bad words against me. So I cancelled booking and ask for the refund from the company but till date I didn't receive my refund. Please help me to get the refund