Thrillophilia — Services promised were not provided during our Leh Ladhak Trip

BOOKING PNR-BKD11LSN5DU
Booking Date: 5-May-2022
No Of Tickets: 3 Adults
Duration: 12 Days 11 Nights
Travel Date: 2nd June 2022

Issues are listed below:

1. Agent(Deep Singh) with whom we booked our trip stopped receiving our calls after making the full payment.
2. We have not received our bus tickets (Delhi to Manali) till 1.30 pm on 2nd June which was our travel day, After lot of followup, finally we received our bus ticket at 1.45 pm and departure time was 5.30 PM on the same day (2nd June 2022), Cherry on cake was we got last 3 seats in semi sleeper Volvo and 2 passengers next to us were boys and sitting with them on least seat specially on the bad route from Delhi to Manali was very worst experience.
3. Whenever we have called our operation Manager (Adya), in first go she never received our call, after calling her from different different number she will pick the call and say “Mam I will check and get back in 5 mins’ and her 5 minutes will never get over as we have never received a call back from her.
4. As per the finalised Itinerary pick-up from Manali bus stand and drop to Hotel in Manali was promised but no one came to pick us up and none received our call to support that time, we reached hotel by ourself..Thank-God we had hotel details by then.
5. No one till day 4 has met us from Thrillophilia team(until Leh) and second day in Leh we are seeing people who have taken direct package from Leh were given so much more priority than us, as people from Thrillophilia have come to meet them and guide them about all challenges.
6. Worst experience we got when we Reached to our camp site (Padma Camps) in pingong lake at 7PM with no network and when we went for check-in to camps we heard we don’t have any bookings there, Staff told we have declined your bookings stating we our full till 12th June don’t know how they confirmed your bookings. We were blank at that time and didn’t know what to do other than requesting them to arrange something and finally they took us to rooms (without attached washrooms)which were very shady and opposite to our rooms there were 2 room (3 guys in each room). Guys from one room started making very cheap comments from the time we entered and meanwhile we see the rooms they were continuously string inside our rooms and speaking something which I can’t even explain.we were not okay to stay in those rooms and share washrooms with all other people staying in other rooms as well, finally one Marwari family heard us talking and requesting to staff so they gave us their cottage and they moved to our room. It was a biggest night mare.
7. Drop to airport was promised in Itinerary and we mentioned to Houseboat staff 3 times (1 in night and 2 times in morning) before leaving for shikara Ride in Srinagar and they told yes Cab will be waiting for you at ghat 12, when we reached there at 12pm there was no cab, we called hotel(Amina House boat) owner to ask the same he told ‘I wasn’t even aware that we need to drop you to airport, you never called me’, we were surprised, event after mentioning it 3 times to staff the owner was not informed, luckily owner was near to help other guest to checking he came in that car and dropped us to airport, we were late for our flight, we could board our flight when they were announcing last call for passengers.
8. Deep sing(Agent with whom we booked the trip) lied to us stating there are 3 people with us in group tour (2 girls and 1 boy) after asking few times he told they are group of friends but it turned out to be a middle age couple with their 19 year old daughter, we were lucky because that family was good but deep Singh has passed wrong information to us.

First and worst experience with Thrillophilia, we booked this package with this agency by seeing the brand values and thinking they will make proper arrangement keeping girl’s safety in mind but nothing such sort happened.

I need a solid refund for all the problems we faced during the trip.