[Resolved] Ticket Goose — refund - citrus payment gateway upi unethical behaviour

Veeraputhiran Subramanian

from Thiruvananthapuram, Kerala

Website:

www.ticketgoose.com

I tried to book a ticket using ticketgoose app by upi ([protected]@axisbank) for 2, 205.00. The money was transferred from my icici bank but ticket was not booked.

The ticketgoose had denied saying that the money was not transferred.

Icici bank clearly said the money was transferred to citrus pay vpa and account number.

Email after email and phone calls, the ticket goose had been saying "give us some time". At the end of two months, they asked me to call citrus guy though they are ethically responsible to solve the problem.

The citrus guy gave the email id. But he is also not responding.

Overall, citrus and ticketgoose are trying take away the failed transaction money from the customers.

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Dec 18, 2017

Complaint marked as Resolved

Ticket Goose customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

Ticket Goose Customer Care's response Dear Customer, As per the records mentioned transaction failed at our end.Please send updated statement to the following mail id : [protected]@ticketgoose.com.it will helps to check with our end and raise the chargeback at card issuing bank customer care.