Ticketgoose — Non receipt of cancelled trip refund amount

Website:

Ticketgoose.com

Hello Sir/Madam,

I had booked for the following trips but got cancelled due to Covid-19 Nationwide lockdown.

Chennai to Ooty - 30.04.2020 - Parveen travels - PNR - TGGHYMHQEYK - INR 8018
Coimbatore to Chennai - 03.05.2020 - YBM travels - PNR - TGUVV2BEZUI - INR 3274

Prior to the trip dates, I have received text messages from the respective travels about trip cancellation, not to cancel on my own and the amount will be refunded 100% to my account. When i checked with travels [Parveen and YBM contacts, they confirmed that the amount will be refunded from Ticketgoose but i cannot reach ticketgoose till date through phone/mobile.

I have not received the refund till date. Herewith i have attached the tickets copy and text messages screenshots for your reference.

Please support me in this regard.

Regards,
David prabaharan.