Times Global Assurance — policy documents not received even after 3 months of payment

Address:

Jodhpur, Rajasthan, 342008

I had bought an iphone xr on 10th october 2019 and applied for an insurance for it with times global assurance paying an amount of 12310 ₹ for a 3 yr plan on 20th october 2019. Although i did receive a mail regarding approval of the policy it i did not get any policy documents as the mail said i will within 17-20 days. It has been more than 3 months, now being 6 january 2020. They are not even replying to the mails i wrote requesting for either the policy documents or refund of my money. I feel as though i have fallen prey to online frauds.