Times Of India — Already paid yearly subscription for coupon but till not receive any coupon

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Sorry to say that, i have already paid my yearly subscription for toi coupon and already debited amount from my bank on july 2020 but surprisingly till i have not receive any coupon. Also i am last 15 years reader of times of india.
Please solve the problem as early as possible. I can't submit my coupon for current three months due to this. My mobile no [protected]. T.O.I. Office staff already confirm my payment was credited on july 2020.
Hope, it will receive by register post after this complaint.