Times Of India — annual subscription paid for newspaper by cheque and times have stopped paper supply for the last three days

Address:

OPPOSITE TO VICTORIA TERMINUS RAILWAY STATION MUMBAI, Mumbai City, Maharashtra, 400001

I have paid annual subscription amount of rs.699 by cheque and was receiving times of india from the commencement date 16/07/2019 out of the blues comes a phone call informing that they have not received the subscription voucher from the newspaper vendor requesting me to provide the same soonest
The subscription voucher was handed over the the newspaper vendor in july and he has according to his telephonic confirmation handed over the same to the concerned at the times of india.
I have sent a email to the concerned giving the date of payment amount, bank details etc.
However for none of my fault i am not receiving the newspaper for the last three days???
The vendor says he has given times says they did not receive
Why should i suffer after making full payment in advance.
Are they going to effect refund for the three days???
I cannot believe a company with a reputation of times is cheating public in such a manner