Times Of India — annual subscription paid for paper - not serving

Address:

HYDERABAD, Hyderabad, Andhra Pradesh, 500090

I have paid for annual service for times of india news paper in hyderabad and experienced the worst time to receive a paper.

Since last two and half months... I'm not getting paper. Submitted 3 complaints and seen no progress. Twice executive mentioned we will ask our manager for status and i get you a call. No response even after repeated complaints. Asked them to refund the money if they can't serve.

Surprise is, i called to check the status of my complaint and executive mentioned your subscription will expire in september 2019.in last 10 months hardly i have seen for 2 months paper being supplied to me.

Initially services started after two months when i took the subscription.

It was never delivered regularly.
I had to call customer service chasing with requests to send me paper regularly.

Such a worst experience made me realize... I could have gone for a quick walk and bought any news paper of my choice.

Representatives who are responsible to fix the issue of service matter couldn't resolve this, i'm surprised. Is sending paper is a real concern, asked to cancel my subscription and return my money.

I seriously took a wrong decision by going for annual subscription. I stopped existing service of another paper and realized this is stupid decision to opt for toi annual service.

I feel sick with service of toi paper. Rather i'd recommend any other service which is atleast a near match to buy in nearest store.

Thanks for all lazy service at toi staff do.
I'm saying this out of experience with staff like managers, sravan and srinivas are two people who never bothered to fix this even after escalating in hyderabad branch responsible for hyderabad location.

Even as an escalation point of contact srinivas couldn't fix my problem..

Chandra sekhar k
Flat no.302, srihari pride, plot no.42,
Nizampet, hyderabad