Times Of India — Asking extra money by vendor

I took 2 year subscription for toi. After giving paper for 2 months vendor is asking extra money for giving paper. I complained to crm delhi he say's you deal with vendor yourself and give him extra money. While subscribing the website clearly writes doorstep delivery will be provided.if it is not so then it should be written at website that after paying money to toi for getting paper one is to pay extra money to vendor which is not included in subscription amount so that a person is not fooled. In my last year also I got navbharat times for 6 months only while my subscription was for full year. Kindly look into it and do the needful if you can Or correct your website
Thanks