Times Of India — assured gift not delivered

Address:

Nandini layout, Bangalore, Bangalore, Karnataka

Dear sir,
I have subscribed toi for a year in the month of august 2019.in the initial days i had problem with delivery of the newspaper. Later it was sorted out after continuous follow up. During the subscription i was informed that i will be getting a gift of dinner set. Which will be delivered to my home.
Even after a month i dint get the gift so i followed up with the person who came to our house for the subscription procedure. After few day he stopped picking up my call and no response to my messages.
Then i followed up with the customer care. Even they assured about the gift. But till date i havent received any gift. Also confirmed that they will get back to me. Till date no correspondence from toi.

Kindly look into the matter asap. As it has been 6 month

My customer id - [protected]
Subscription id - blr[protected]

Regards
Sathish chandra
Phn number - [protected]