Times Of India — cancellation of ad

I am an old customer of times of india and have booked an ad on 19-11-18 through release my ad. Payment went thro and received acknowledgement - your newspaper ad booking 1436413 at release myad - payment received, awaiting editorial confirmation.

They called on 19-11-18 and verified thro phone also. On 20-11-18 i got a call to inform that my ad will come on 22nd instead of 21st nov.
After some dialogue i said ok for 22nd. Following this the caller asked me to submit voter id or driving license etc.

I kept informing him that i am an existing customer and why they want id each time.
Instead of giving valid answer they chose to cancel the ad and informed by mail that refund will be processed in one week.

They are acting arbitrary, rude and not paying any respect to existing customer.

N. Subramani