Times Of India — Delaying refund for not starting of subscription.

Address:

Mumbai

I have taken newspaper subscritption for Times of India and Maharashtra times newspaper, for which I have paid Rs.2600/- online through TOI portal on 8th April, 2021. Order ID:TS0036282A

I have received order confirmation email on 17th April 2021. As per that email my subscription period is[protected] to[protected].

But, I didn't received a single newspaper till date. I am following up with the TOI team since 25th April itself. They request me to allow more days as vendor not available, So I have allowed more days to solve my issue.
But then they have started ignoring my calls and emails for my followups and when I raised online complaint then only I received call from their end with the same answer from every executive that " We will issue refund and escalating your complaint further and get back to you" but there after no one is taking efforts to update or call back to inform when shall I get my refund back.

It's been a more than a month my amount is stuck with the TOI.

Firstly, if vendor is not available then it should be informed me before my start date of subscription, i.e. on or before 24th April 2021.

Here, when I am following with them for non receipt of newspaper there after they have started finding vendor and now not issuing my refund. This behaviour is very unethical and unprofessional.

Further, my online complaints getting closed without resolved.

Please find attached screenshot of My complaints.
I request you to help me in getting my refund urgently.

Thanks.