Times Of India — Delivery Charges

Address:	Mumbai City, Maharashtra, 400093
Website:	times of india

Recently on 16.11.15, I renewed annual subscription for The Times of India News Paper. Representative of TOI (Mr. Lakhan mobile no. [protected]) came to my house, briefed me about the offer, gave the order no MTOI 56603302 against which I had made the payment by cheque. The terms and conditions are all mentioned on the rear side of the Order memo. The order also mentions the Vendor Name : Hemant and Vendor Code : 21486021 and sub dealer code : 21501981. and Lead No : [protected]. Now the vendor tells me that - FOR DELIVERY OF THE NEWS PAPER I HAVE TO PAY A SUBSCRIPTION CHARGE. (a)The representative of TOI when collected the order and cheque Never mentioned that I had to pay a Delivery charge. (b) The terms and conditions mentioned on the order DOES NOT mention to pay the Delivery Charge. (c) All these years I was not paying any delivery charge for the subscriptions. When contacted TOI, I was informed this is recently introduced. My complain is then - 1. The representative of TOI when collected the order and cheque Never mentioned that I had to pay a Delivery charge. 2. The terms and conditions mentioned on the order DOES NOT mention to pay the Delivery Charge. WHY SHOULD I PAY DELIVERY CHARGE WHEN IT IS NOT MENTIONED OR TOLD TO ME AT THE TIME OF RENEWAL OF SUBSCRIPTION. MRS. DINAZ P. VANDREVALA