Myself Dr. Tirthankar Basu, resident of Dwarka & a subscriber of TOI under "Times Super Offer-24 months" vide Subscriber ID: [protected], Order Ref No-DNA 0046135 w.e.f-01.02.2021 (copy attached for your ready reference).
My submission is regarding one complaint note against Vendor Mr.Manish DV0979, who is creating mess on coupon collection, paper distribution & False claim of News Paper supply, charging extra money illegally in the name of "supplied News Paper", unacceptable gesture & denial to supply TOI news paper from tomoro (15/06/2021). Above incident happened during 13/06/2021 & 14/06/2021. Some instances are here under-
(i) Referring my earlier subscription of TOI under "Times Super Offer-12 months" vide Subscriber ID: [protected], Order Ref No-DFB0117078 w.e.f-01.08.209 which was terminated during July, 2020. During that period for complete 02 months he did not deliver News paper on the ground that on and often i use to be away from my residence. Such kind of his decision attract punishment under your code of conduct.
(ii) Very recent he demanded coupon of 9 months of my earlier subscription with a funny statement that " he did not collect" from me, which later he confessed receipt of said coupon of 9 months, which he demanded earlier.
(iii) Immediate after that he claimed for payment of News paper (TOI)for 06 months that as per his statement he delivered to my home during September 2020 to January, 2021(Gap period between end of my last subscription period i.e July 2020 to beginning of my recent subscription period i.e. February, 2021, which was NEVER DONE. Vendor Mr.Manish DV0979 showed one self made List of supplied TOI News Paper, which is neither authenticated nor as a proof of supply & my consent to supply, as a result i denied to pay his False Claim of payment. Please note that after the end of my earlier subscription in July, 2020, i categorically instructed him not to supply any News paper till further instruction from me.
(iv) Failing to get his said claim of False bill, He threatened me by saying " From tomorrow i will Not supply your News Paper. You better find some other Vendor". Such kind of act attracts strong Disciplinary action against Vendor Mr.Manish DV0979.
Please note that, Vendor Mr.Manish DV0979 is your designated Vendor for supplying TOI as per my ongoing subscription of TOI under "Times Super Offer-24 months" vide Subscriber ID: [protected], Order Ref No-DNA 0046135.
Above matter has been verbally briefed to your Dwarka Area Incharge Mr, Deepak Anand (M-[protected]) over telephone on 13/06/2021.
To me, above matter is quite serious. As per my subscription terms, barring me from daily news paper supply by the decision of a "Vendor" will be a serious offence & i hope your department will take appropriate action Immediately.
Regards
Yours truly
Dr.Tirthankar Basu
A-603 Brindawan Garden Appt
Plot-10; Sector- 12
(Near Ashirwad Chawk)
DWARKA
New Delhi-110075
M-[protected]
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