Times Of India — Didn't receive the Free gift which was a part of the subscription!

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Block no:1d, Flat no:21, Fourth Floor, Begonia Dabc apartments, Mambakkam, Chennai - 600127

My customer id is: [protected] and is currently active. My name is Ramakrishna GS and my mobile number is [protected](c). I have not received the free gift so far which was promised to be delivered and which was a part of the yearly subscription. In spite of sending multiple emails I am only getting an reply that the issue will be resolved, however it's not resolved yet!