| Address: | The Times Group CRM The Times of India RMD Department 2nd Floor,Building, Kandivali Suburban Press Akruli Road, Kandivali East Mumbai - 400101 |
I renewed my subscription for TOI newspaper from Feb 2022. The order was placed on 25 Jan 2022 with Order ID WMT14261364. My Customer ID is MU[protected]. In the scheme that I choose for renewing my subscription, it was promised that I'll get an Amazon e-voucher worth Rs250 within 1 month of subscribing the newspaper. Its been 5 months but I've not received the voucher yet! Repeated complaint with TOI resulted in no resolution. Its really very annoying. Never seen such a poor service from reputed company like TOI. I've attached the screenshot of the schemes that were offered to me by TOI customer care during renewal. I choose Option 3. The difference between option 2 & 3 is Rs 250 Amazon voucher extra in option 3 and for that I paid Rs 50 more! They have made false commitment which is not acceptable to me. I need my Amazon Voucher ASAP.
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