Hi,
Referring to the above mentioned subject, i, sunil kumar d, would like to bring to your notice that my wife, mrs. Jayashree, had reached out to toi on the number under times interact for placing an advertisement regarding the name change of our son on 5th october 2019. She had the opportunity of speaking to mr. Manuel at toi and was told that one of his team member shall be calling in to take the details.
However, we got a call from adz corner, which is an ad-agency, by one mr. Sharan. Having advised, my wife shared the notarized affidavit copy over whatsapp with mr. Sharan. We received the first version of the content and were shocked to see the date of the affidavit incorrect (4th sept 2019 instead of 4th oct 2019) despite sharing the copy of the affidavit.
My wife, duly shared the corrected version after changing the date of the affidavit to 4th oct 2019.
Since the number of lines had come down, mr. Sharan not too happy, reached us and convinced us to re-look into the content.
We agreed to his version of the content and he shared the same again on whatsapp. We approved the same.
On publication of the advertisement on the 7th oct 2019, we noticed that the affidavit date was incorrect again (Despite sharing the affidavit copy and also having corrected in the content).
On reaching mr. Sharan, we were told that he printed only what we had approved.. Then what was the need to share the affidavit and why he had not used the corrected version of the content which my wife had shared on whatsapp.
Trying to bring this to the notice of mr. Manuel at toi, we were told that his responsibility ended once he referred us to adz corner. Kindly also clarify, when a customer reaches out to toi for placing an advertisement, why are they referred to an agency.
Now, on requesting for publishing the correct advertisement, we are told to pay for the advertisement again. Why is the public being looted in this manner, kindly clarify?
I would request toi to re-print the correct advertisement at the earliest.
Awaiting your kind revert.
Regards,
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