Times Of India — frequent non-delivery of newspaper

Address:

Chamiers Road, Nandanam, Chennai, 600015

I have been experiencing mental trauma of late regarding the delivery of the material in a timely manner or, even on some days, nondelivery of the material for which i have a yearly subscription. I have brought this matter to toi and they had issued me a complaint number (Xxxx) stating that action would be taken against the vendor but as of this date it seems that no action has been taken and i continue to be sufferer. As of the time of writing this mail (11:31 a. M.), i have not received the newspaper today despite repeated calls to my vendor. This is not the one-off instance as i have received a complaint number from toi on 1 march and this is only 10 march. This has been an ongoing issue for at least twice a week where i have to call my vendor repeatedly. I have every right to hold toi liable for causing mental agony to its customer and for not letting them enjoy the service for which they have subscribed. I am seeking compensation that would serve as a deterrent to the erring vendors.