Times Of India — Money taken in advance but subscription not started

Address:

The Times of India RMD Department Times House, 8-2-351 Road no. 3, Banjara Hills, Hyderabad - 500034

I had requested to start a subscription of Economic Times Newspaper on my address in Hyderabad on 13th October 2020. I had paid 6 months' fees in advance for the subscription.
The newspaper delivery has not started yet. It has been more than a month.
I had filed complaint in their portal but all my complaints were closed without providing any resolution or even intimating me about the closure.
I also spoke to the customer care department but they did not help me at all and kept saying 'the subscription is under process'.
I do not wish to have the newspaper delivered anymore. I wish to have the refund for my money.
The amount I had paid was Rs.455.
Attaching below screenshot of acknowledgement of subscription.
However I was not provided any receipt for my payment.