Times Of India — newspaper doorstep delivery delayed

I have subscribed for prepaid newspaper doorstep delivery on 13th feb, which was supposed to start from 15th feb 2020, but the same has not been started yet. While raising a complaint regarding same time and again i get a comment that we can't do a thing as we are located in ahmedabad, and somebody from mumbai will call in a day or two, but nobody from mumbai made a call yet. Neither they are helping me with complaint ticket. Such a pathetic service no body is willing to take it seriously and i get same tape recorded like comment every time. This is not i have expected from a premier paper media.