Times Of India — Newspaper not delivered for 10 days

Address:

Bhavanipuram, Ameenpur, Hyderabad (RC Puram circle)

I am a TOI newspaper subscriber for 2 years. sometimes it is regular and sometimes it is not. I have not received my paper since 27th Jan till date (3rd Feb 2021). Also there were non deliveries on 16th and 25th Jan. Though I am daily trying to contact customer care, it is hard to reach them as no customer care representative will be available and they do not call back. Dropped emails to CRM, Readerconnect and greivance mail ids. No response. When raised this issue to TOI twitter handle they requested contact number and when it was shared no one contacted on it. This is really pathetic customer service.