Times Of India — newspaper not getting delivered

Address:

A-604, Tilak Indrayani CHS, Bld 48, Tilak Nagar Station Road, Chembur West, Mumbai City, Maharashtra, 400089

Hi Since more than a month i have been following up with your customer service department (email id: crm.[protected]@timesgroup.com) for newspaper delivery which has been stopped since 14th June. Until date there has been no resolution and every time i am getting false assurance of getting the issue resolved. The complaint number is 00070818 . There is a SMS which i keep getting that my complaint number has been reopend every 2-3 days . No idea what does it mean when the complaint itself is not closed. Can someone take this seriously and help me with the resolution.

Regards

Vasant