Times Of India — newspaper not received even after multiple escalations

Address:

Baba nagar 10th street, Chennai, Tamil Nadu, 600049

In december we had shifted house and requested for address change. But it dint happen till our subscription expired. Now we have renewed the subscription. The agent delivered the coupon alone at house but till date we dint receive newspaper. We would like to get a refund of our money atleast.
Being reported to customer care multiple times there was no proper response. Every time we call customer care they just create a ticket and close it.. It is so irritating to call customer care repeatedly when there is no proper response.
Treating customers so cheap is not acceptable.
We do have some self respect. Hope they treat customer decently. Being a top newspaper, illtreating customer is not acceptable.