Times Of India — Newspaper refund on non receipt of subscription copy

Address:

Mumbai

I had renewed my subscription of TOI newspaper for 2 years in April 2021 by making payment online for the same (received acknowledgement for start of Newspaper from 25 April 2021. However, till date they haven't started any newspaper nor any communication about the same. Area Manager, CRM or customer care numbers are not reachable. Distributor is not sent any list for delivering newspaper at our end. Mails sent to grievance section are reverted to us stating to wait for few days. On Inquiry, it has come to my notice that they haven't renewed any newspapers since past 1 year even after collecting subscription money. Since there was no revert, i have requested for refund for my subscription with charges for damages. However, haven't received any reply for the same yet.