Times Of India — No Coupons or Newspaper Received.

Address:

Mumbai City, Maharashtra, 400607

We had subscribed for Times of India Newspaper (along with Mumbai Mirror) from 30.11.2016 to 30.11.2017. We had duly paid for the subscription for one year. Subscription id : 32838225.

We shifted residence from Ghatkopar to Thane on 11.12.2016.

We immediately lodged a request to shift our subscription and delivery of newspaper to our newspaper. After a few days, we lodged a follow up request. Few days later, we lodged a compliant with the company that our request was not being processed. We also spoke to the local representative of the company. He had requested us to send him an email regarding the matter. We duly complied. It has been one month since the email and 3 months since the shifting. Still we have not received any coupon or we have not been receiving any newspapers.

Its been almost 2-3 months since we have received any newspaper despite paying money for it. What is even worse is that, there is absolutely no response from Times of India in the matter. They have not taken a single step to help us or act on our complaint/request. We have paid the money and not received the newspaper as promised. We are being made to run from email to calls to representatives to vendors for receiving the newspaper for which we have already paid the money. Why take a subscription from us if the company is not able to duly deliver the newspaper? And Is this a way, a customer is supposed to be treated and denied service?