Times Of India — No newspaper delivery post annual subscription payment

TOI had called me offering 1 year newspaper subscription for Rs. 999 which would start within 7 days of making full payment. After making payment for this 1 year subscription, it's been 20 days now and there's no sign of newspaper delivery. I think they don't have any vendors who will deliver for them. When i called their customer relations management (CRM) team they just keep asking me to wait as they are working on my subscription request. I didn't make the payment for them to just sit on it and have customer keep waiting for newspaper for ever. I have requested them for refund of my money to which they are saying they will discuss with finance deptt and get back !
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