Times Of India — no paper delivery for the past 15 days

Address:

S V Colony, Road no 5., 500035

I paid annual subsciption for toi in feb 2019. Suddenly they stopped delivering paper for the past 15 days. No response to phone calls. Your offices also avoid helping resolving the issues. They say they are not connected with delivery issues. Who will resolve such issues? If you cannot, pl refund the balance. We will go for another paper. No one can wait for weeks and weeks.
My subscription form no: 404732, feb 2019
Prof. N s murthy, road no 5, sv colony, saroornagar.