| Address: | Ghaziabad, Uttar Pradesh, 201010 |
Sir
I issued a cheque no. 84174 of punjab national bank for rs 795/- on 07.04.2017 in favour of bccl, subscribing times of india newspaper for 15 months. The cheque was duly cleared on 26.04.2017. I contacted in the first week of may’17 over phone number[protected] and was told the subscription will be started from 15.05.17 and coupons will be delivered afterwards.
The coupons are yet to be delivered. I contacted your customer care on 15.06.2017 and was given complaint no. 1418554, with the assurance that within 48 hours a team will contact me and issue will be resolved.
After 96 hours i once again contacted customer care. Ms gurmeet attended the call and once again told me that in next 48 hours issue will be resolved. I requested to hand over the phone to senior executive so that i can convince him/her that i will not be available after 21.06.17 and the coupons be made available before that as i am leaving for pune as i am staying alone here. My ticket no is 228 [protected] with vistara flight no uk 720 leaving at 10.15 am. I was made to holdup for 20 minutes and after that ms isha claiming senior executive again told me that the issue will be resolved in 48 hours and disconnected the phone. I was refused the alternative phone number of senior executive or person responsible.
I am ashamed that i a reader of times of india for more than 55 years and the behaviour is like this.
I request that my money be refunded. Was this information helpful? | 
