Times Of India — Non delivery of Times of India and Economic Times by vendor inspite of valid subscription with Times Group (BCCL)

Address:

Mumbai

I have been a subscriber to times of India as well as the Economic Times since 2018, i.e from the very moment Times Group came up with yearly subscription plan. My customer id is [protected]. I reside at Dahisar, Mumbai, locality. I had been renewing the subscription regularly through online payments to Times group as advised by their agent Shri Sachin Tare.

While seeking subscription from me both Shri Sachin Tare as well as vendor Shri Pradeep had visited my residence explaining that the subscription is inclusive of delivery and no additional delivery charges would apply. Accordingly, both the newspapers i.e The Times of India as well as The Economic Times had been regularly delivered to me since the subscription started, without any separate delivery charges.

However, my vendor Mr Pradeep has stopped delivery of both newspapers ie Times of India as well as Economic Times since Sunday 6th November 2022, demanding additional delivery charges for the last two years.

Abrupt stopping the delivery of newspaper even though I have valid subscription from Times group would amount to deficiency of service as well as breach of trust and cheating.