Times Of India — Non delivery of TOI daily news paper

I am Times of India subscriber from 2008 since its launch in Chennai, recently I changed my address from 38, Thillai Nagar 2nd Main Road, Kolathur, Chennai 600099 to B-206, PGP Oaks Ganga Nagar Jafferkhanpet, Chennai 600083. My subscription no.CH[protected], I had informed about my new change of address to crm.[protected]@timesgroup.com on 2nd Sep.2021, I received mail from crm that my news paper will start delivery from 7th Sep. 2021 which is the start of my new subscription date this year after renewal. Since 7th Sep. 2021 I did not receive my copy of TOI again I send them a remainder on the same day to which I received a reply on 8th Sep.2021 from CRM team, Chennai, with a note that my problem has been escalated with Area Manager concerned. Till today 30th Sep.2021 I didn't receive my daily copy of TOI news paper even I made couple of calls to the Customer care the latest being on 18th Sep.2021 which was received by Ms. Priya, Customer care executive for Chennai office, she assured me that my copy of Times Of India will start delivery from 20th Sep. 2021. But till now I haven't received a copy of TOI. Last mail I shot to CRM Chennai was on 13th Sep. 2021. Please help me to solve this problem which is very frustrating to say the least.