| Address: | Chennai, Tamil Nadu, 600035 |
Dear all,
This is regarding my TOI newspaper. subscription.
Let me first tell you I am an ardent reader and customer of TOI since its launch in Chennai and I am writing this email with sheer frustration.
Sequence of events below
- I have changed my address. I notified TOI CRM chennai on 31-Jan and they did inform me that I will start receiving my newspaper from 16-Feb.
- The reason provided was that they take requests only on 1st and 15th of every month.
- I did sent a follow up email whether the I will start receiving my newspaper from 16- Feb for which there was no response. There was no response for 2 reminder mails as well (Mail trails below)
- On 16-Feb - I called the customer care number and I was put through one of your customer care executives and he appraised me that the order number mentioned by me in incorrect, hence the delay
- I informed him that the order number mentioned in my email is indeed right and I also have a customer copy which has my name written on it.
- On 17-Feb - HE INFORMED ME THAT THE COLLECTION AGENT HAS GOOFED UP AND GAVE ME A NEW ORDER NUMBER WHICH IS NBB 056768
- He also informed me that I will start receiving the newspaper from 18-Feb and also gave me a second number to call
- From 18-Feb I am calling both the numbers with the same response that I will get the newspaper from tomorrow.
I cannot express the frustration I going through this whole episode which may even prompt me to tap the doors of consumer forum.
This is pathetic customer service and I see many articles in TOI about the way govt and other organisation do not have a grievance mechanism. I sincerely advise you to have your house in order first before writing such articles.
Can you atmost respond to this and see where the issue is as I have become tired calling the TOI almost 15 times a day.
Details
Name - Abishek Pai
Customer Id[protected]
Order number (Given by your executive on call) - NBB 056768
Numbers called from 18-Feb with no actions from your end -
+[protected]
+[protected]
Regards
ABishek
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