Times Of India — Non Receipt of Renewal Coupon, Gift Items

Address:

FLAT 303 BLDG 8 NEEL SANKUL, SECTOR 11 KALAMBOLI, PANVEL

After payment of renewal amount in August, I had not yet received Renewal Coupon nor Gift Item. On enquiry, some one from TOI informed on 10.12.2020 that the gift item was dispatched in October and delivered on 15.10.2020 vide AWB number P80995410. tHE CONTACT PERSON FROM dtdc IS [protected]. On calling him on 10.12.2020, he informed that the case will be resolved by 1 pm on 10.12.2020. No body came to resolve the issue. I took leave from Office on 11.10.2020 and waited for DTDC to deliver the parcel. Noe came and this person [protected] did not receive my call. I called him again today on 11.12.2020 and he gave mobile number of Abhishek [protected]. On calling this number Mr Abhishek gave another number viz [protected] of Mr Sajan. On calling Sajan, he is not lifting the phone. What is going on? Why TOI is not taking DTDC head on? Why I have to call so many numbers for the coupon and the gift item?
My mobile number is [protected] Gagan Behari Sahoo
It found from DTDC site that the person from DTDC was out for delivery at 7.19 pm on 15.10.2020 and delivered two minutes later at 7.21 pm even though the distance to my residence will take at least 10 minutes. DTDC person has not deliverd, but pocketed the parcel. Please take suitable action against them for not delivery.