Times Of India — not receiving my subscription

Address:

641002

My customer id 27633451. Sir i had made a payment of subscription through cheque and it also got clear. But not receiving my news paper i talk to office. But no one is replying. They are telling me you talk to that person. Again telling you talk with your paper vendor. What is this i don't understand a big publishing company doing these kind of things with customers. Pls ask them to refund my amount. There are other news paper also. I will change it