Times Of India — not receiving times of india newspapers after subscribing and paying the amount in full. neither do they refund my money, nor respond to my emails.

I subscribed for newspaper delivery with times of india. My subscription was scheduled to start from december 2019 and to go till may 2020.
I didn't receive the newspapers in the first entire week and from then on, i received it on a few days and missed it on most days.in the last 34 days, that i was subscribed to receive the papers, it was actually delivered to me on a total of 15 days, which is not even half of the entire span.
I have sent numerous emails to the times group asking to cancel my subscription and refund my money. They do not respond to emails. You have to send them atleast 5/6 emails after which, if you are lucky, they will respond with something trivial actions they are taking, like escalating your issue to higher authorities, which means nothing for you and doesn't do you any help.
I've been in this situation since more than one month.in my 6 month subscription, one month has already gone and 5 remain. At this point, i just want to have my money back and avail the newspaper from the local vendors.
Highly disappointed. Times of india doesn't value their customers, their time or their feedback.