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Times Of India — Not receiving TOI Paper since past 16 days

Address:Majiwada, Thane West

I have paid for 2 years subscription directly to Times of india from[protected] to[protected]. now on 2nd May 2022 my vendor demanded me to pay delivery charges for past one year and he stopped giving me newspaper. While taking subscription i was told by times of india that delivery is free. I have made complaint on TOI toll free number where they told me that they shall refund my money for proportionate period but till date i have not received refund. Please help me.
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