Times Of India — online subscription service failure or fraudulent

I have subscribed times of india newspaper online for 6 months on july 2019. But till today no news paper been given. If i call the person, he said he did bot get the amount where as the amount been deducted by my bank account. If i mail regarding the same i did not get response.. Are you people frauds? I want to cancel my subscription n want refund... Ts0001413 is the subscription number.